Q-Park named Parking Operator of the Year

Q-Park are honoured to have been named the Parking Operator of the Year at the British Parking Awards 2022. They also won the Parking Partnership Award for their Autopay collaboration with RingGo.

Q-Park are honoured to have been named the Parking Operator of the Year at the British Parking Awards 2022. They also won the Parking Partnership Award for their Autopay collaboration with RingGo.

The British Parking Awards were launched by Parking Review magazine in 2002 and were immediately recognised as the ultimate recognition of excellence and achievement in parking management, design and innovation. Q-Park have a decorated history at these awards, scooping prizes on multiple occasions as well as many other nominations.

The ‘Parking Operator of the Year’ category covers parking providers who are creating a positive experience for motorists. The prize recognises work done to create easy-to-understand, non-confrontational and person-centric services. Q-Park demonstrated that their experience and their continuing commitment to Quality, Innovation and Positive Change helped them stand out above the other nominees for this award. Quality does not just end at what customers physically see in the car park, it is also how Q-Park gets itself to the forefront of technological innovation to provide a more seamless customer journey. Ranging from the installation of market leading PaSS Automatic Number Plate Recognition systems as well as the ongoing Electric Vehicle charging point rollout, Q-Park are always looking to improve the service they offer.

As well as advancements in technology, Q-Park also demonstrated how they invest in both their facilities and their staff to ensure that what customers experience during their visit leaves them with a positive memory of their day. Q-Park takes the safety and security of customer vehicles very seriously and take a number of different measures to reduce crime ranging from regular patrols, extensive CCTV coverage, bright LED lighting and customer only entrances. As well as this, parking spaces that are wider than the industry average alleviate the risks of bumps and scratches. Customers will sometimes need assistance, they can either speak to a Parking Host onsite who can assist with any queries that the they may have. Having a physical presence also helps provide peace of mind to customers about the security of their vehicle. Q-Park do not believe that simply having a Parking Host in the car park office 24/7 provides the best value to both customers and the wider business. Their preference is that they are fully mobile within the facility undertaking cleaning tasks and also removing any person who should not be there. Should a customer require assistance and are not able to locate a Parking Host, they can simply press the Assistance button on any barrier, pay machine or help point. This will transfer them through to our 24/7 Customer Service Centre based in Leeds. The operatives can assist the customer with most queries or can call the local response number to request that a Parking Host urgently attend to provide customer support.

The ‘Parking Partnerships Award’ recognises the importance of partnership working in the parking sector. The partnership may involve pairings or groups of local authorities, companies, professional bodies, campaign groups and other stakeholders. Q-Park have won this award alongside popular parking app, RingGo for their AutoPay solution. This unique agreement combines Q-Park’s innovative new PaSS system and the AutoPay feature of the RingGo platform to provide safe and secure parking to RingGo’s 18 million users in the UK. All RingGo users who have registered their number plates in the app are able to use Q-Park facilities ticket-less, cash-less and touch-free.

Adam Bidder, Managing Director of Q-Park UK commented ‘We are delighted to have been recognised as the best parking operator in the UK. We have always believed that this has been the case and it is a huge honour to be recognised by our industry peers for this. The unique way that we operate also allows us to partner with other businesses such as our friends with RingGo, the Parking Partnership Award that we also won is testament to this.’

About Q-Park

Q-Park is notable for its quality approach and has a portfolio comprising over 3,300 parking facilities with more than 640,000 parking spaces in the Netherlands, Germany, Belgium, Great Britain, France, Ireland and Denmark.

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