Before you contact us directly you may find what you are looking for on our FAQ page
For anything else please use the drop down menu above for all enquiries, our team are working hard to ensure you have a response from us with 2 working days. If you receive an automated message from us you can be confident that your enquiry is receiving our attention. If your enquiry is a little more time sensitive please note the following:
- For urgent or time sensitive enquiries please try our live chat for an immediate response
- General enquiries – webchat (available 24/7) or social media DM (reply within 2 hours 9am – 5pm)
- Questions regarding pre-bookings – webchat (available 24/7) or social media DM (reply within 2 hours 9am – 5pm)
Please note we are unable to resolve refund, receipt or CCTV requests on webchat or social media.
Important!
We are aware that some customers are experiencing issues following the recent system changeover and we have received a high volume of similar enquiries regarding payments and Parking Charge Notices (PCNs)
Our app does not allow sessions to be backdated however, you can start a parking session now to cover your previous stay. If you are unable to enter your actual arrival time, please ensure that the session duration accurately reflects the total time your vehicle was parked to prevent a PCN from being issued.
Getting started with the Q-Park App:
- Download the Q-Park App and set up Q-Park Go.
- Add your preferred payment method.
- Search for the car park using the location code or car park name displayed on-site.
- If the car park does not appear immediately, zoom out on the map. This is usually only required the first time you use a location.
- Select the correct car park and tap Start Session.
- Use the timer dial to set your parking duration:
- Turn clockwise to add time.
- Turn counter-clockwise to reduce time.
- Once the correct duration has been selected and the price displayed, tap Start Session to begin parking, the session will stop automatically at your chosen end time.
As long as the duration selected accurately reflects the time your vehicle was parked, no further action should be required.
Please be assured that, during this transition period, we are applying a degree of flexibility while customers familiarise themselves with the new parking arrangements.
We apologise for any inconvenience caused and appreciate your patience and understanding.
