Customer Service

Do you have a question? We are happy to help you further

Choose a subject from our FAQ or select Contact Us to submit your own question

Do you wish to report an incident or damage caused to your vehicle? Please complete the form below and ensure the incident is reported within 72 hours of the occurrence.

After you have submitted the form, you will receive a confirmation of receipt from us. We will process your incident as quickly as possible and raise it with the correct department or team for investigation. Given the nature of these reports, investigation may take a little time.

Once the investigation has taken place, we will be in touch to advise of next steps.

Due to GDPR restrictions we are unable to supply any CCTV footage directly to you. Q-Park will be happy to liaise with your insurance company or the police if necessary.

First Name *

First Name is required

Surname *

Surname is required

Contact Number *

Contact Number is required

Email Address *

Please provide your email address

Email Address is required

Car Colour *

Car Colour is required

Car Make *

Car Make is required

Car Model *

Car Model is required

Car Registration Plate *

Date of Incident *

If you aren't sure of the time, please provide your arrival time

City and Parking Facility *

City and Parking Facility is required

Facility *

Facility is required

Car Park Level *

What level were you parked on?

Car Park Level is required

Car Park Location *

Where abouts within the level were you parked?

Car Park Location is required

Entry Time *

Exit Time *

Personal Injury *

Were you or another passenger injured during the incident?

Description of the incident *

Please provide as much detail as possible

Description of the incident is required

Did you report this to the police? If so please provide a crime reference number

Did you report this to the police? If so please provide a crime reference number is required

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