Customer Service Excellence
All our employees are exceptionally customer-focused and will do all they can to make sure your visit is effortless and enjoyable. Our highly trained parking hosts undergo extensive and on-going training to ensure that they provide the best possible customer hospitality, help, advice and information.
Quality Interior Design
Q-Park car parks are stylish with clear directional signage, bright lighting and clearly marked parking bays. Exceptionally clean and well-lit facilities create a safe environment with no dark areas. Glass doors in pedestrian areas increases visibility and safety whilst giving a contemporary feel.
Safe and Secure Facilities
Security is really important to our customers which is why the majority of Q-Park facilities have extensive CCTV which can provide around the clock security in key areas of the car park. Cameras can also be monitored by onsite teams and our customer support centre team. Our parking hosts also carry out regular patrols of the car parks to maintain the safety of our customers and their vehicles.
Car park entrances and exits are controlled by state-of-the-art barrier equipment, with multiple payment options for customer convenience. A number of sites are equipped with automatic vehicle shutters and secure pedestrian entrances to keep out those with criminal intent of any description.
Award Winning Architecture
Many of our car parks have won industry awards for their design including Charles Street in Sheffield which was awarded a RIBA award for its striking facade and Liverpool ONE which was awarded Best Car Park in Europe for its innovative design which included an atrium style spiral staircase.
Our premier car parks offer a unique range of complimentary special extras for customers. These include free baby buggy and umbrella loans; shoe cleaning machines; a jump starter for unexpected battery failures; local city centre maps and guides; and an alcohol level tester. Jump starters and heart defibrillators in case of emergencies with fully trained staff to assist. Many facilities also have clean customer toilets. Click here to find out more.