Technical management

This relates to the car park building and its technical systems. Q-Park devotes a great deal of effort to after-care (cleaning, repairs, lighting, etc.), because a well-maintained facility gives customers a good feeling and makes a positive contribution to the image of the city.

 

Commercial management

Q-Park advises its clients in the following areas: pricing, parking-friendliness, safety, promotion, house style, signage and the accessibility of the car park in question. Upon request, Q-Park will represent or advise its client during meetings with shop-owners, associations of owners and government agencies.

 

Safety within

The atmosphere in a Q-Park car park is always relaxed. Customers know that they can call on the help of uniformed, well trained employees at any time, but there are other touches that add to their feeling of safety: security cameras, clear and well-placed signs, and pleasant background music. In addition, the access gates are locked to keep out unwanted visitors, and the columns have rubber fenders to prevent scrapes.

 

Signage around town

The signs in Q-Park car parks are clear and easy to follow, but Q-Park has gone a step further. As a participant in the total mobility chain, Q-Park is happy - upon request - to make its many years of experience and the knowledge it has gained in the field available to local authorities who wish to set up an effective and efficient dynamic parking guidance system throughout their town or city.

 

Financial administration and season-tickets

Q-Park can take over the entire financial administration and processing of a car park, including internal auditing.

 

Human resources

People are the heart of the Q-Park organisation. That is why the company has developed a programme of core values that enables employees to develop their professional and personal skills. The core values are: customer focus, quality, working together and result oriented.

When Q-Park acquires an existing parking facility, its employees often are invited to join the Q-Park organisation. That removes any fears they have about losing their jobs, and gives their previous employer the assurance that its employees have a bright future.

 

Customer focus

Customers can always call on the parking host for assistance while they are in a Q-Park car park. They can also contact the customer service desk directly via the intercoms installed throughout the facility. Urgent complaints (opening and closing of barriers) are attended to without delay. Outside the car park, customer can call a special service desk for information about rates, most convenient routes, season tickets, and so on.

 

Communication with the neighbours

Q-Park also demonstrates quality by working to maintain a good mutual relationship with the surrounding neighbourhood. It supports local events, for example by granting discounts on parking and by participating in advertising campaigns with local retailers. Should an emergency ever arise, Q-Park has a detailed set of crisis plans that can be implemented on the spot.

 

Extra information for local authorities

In addition to its interest in new trends and innovation, Q-Park has its own advanced parking management systems that are linked to Customer Relation Management and management information systems. These make it possible for Q-Park to provide local authorities with valuable detailed information, for example visitor numbers and visitor profiles.