'I am writing to inform you of the wonderful service we received from two members of staff at Q-Park OMNI in Edinburgh. Whilst my husband was in hospital I left my car in this car park as I was residing at a near by hotel.
I very foolishly left the lights on when I left the car and when I returned the following to day realised that my battery was flat. A complete stranger to Edinburgh, I collected my husband by taxi from the hospital and returned to the car in an attempt to find someone willing to help us jump start the car so we could begin our 200 mile journey home. Unfortunately it became apparent most people were unwilling to help.
My husband approached Steve Gray who happily helped us with the jump pack on site. Unfortunately it was only able to assist in cars with engines under 1.6 so didn't do the job.
Steve returned shortly with his colleague John Cootes who used his own car, fuel and jump leads to get our car going again. He didn't need to do this but did so and both men spent sometime in getting our car going.
We are so grateful to these gentlemen for providing exceptional customer service and helping us in our hour of need. We tried to offer a cash gift as a thank you but were advised they can not accept gifts. Thanks to these individuals we were eventually reunited with our small children when we got home after a trying couple of days.'
Q-Park OMNI, Edinburgh