Q-PARK CHATHAM PLACE, READING

Today I parked in Reading Chatham Place Q-park. When I returned to my car it was dark, nearly 9pm. The parking attendant who was on duty showed exceptional service for which I hope he is praised.

As I entered the car park, there a group of young men making a great deal of noise and acting in quite an intimidating way. The attendant told them to calm down or he would alert the police on their return. They did calm down but he escorted me to my car. This was very re-assuring as I am a woman and was on my own. He also took my ticket and put it in the machine so I wouldn't have to stop to open my window, another very sensible safety precaution.

I will certainly recommend this car park above the others in Reading because of this and I know my female friends will appreciate this kind of service.

Once again, I hope the parking attendant can be acknowledged for his efforts.

Q-PARK LIVERPOOL ONE, LIVERPOOL

I write to you today essentially to acknowledge a very modest incident involving a high level of customer care. Earlier this week I purchased a new printer from nearby John Lewis. It was quite a weighty and sizeable object and I was concerned as to how I would retrieve it from JLs Customer-collect and deliver it safely to my car on level 3.

I approached Allan, your Customer Service Manager, and asked if he could help. Allan responded immediately and invited me to alert him when the printer was available for collection. This I subsequently did and Allan immediately mobilised Mark (Parking Host) to drive me the short distance to John Lewis’s bay (using the buggy) Mark achieved this safely with some impressive manoeuvring. Together we loaded the printer. Returned to level 3. and together we lifted the printer into the car boot.

It was all achieved in less than five minutes. But I was most impressed with Allan’s ability to see the problem and then to offer a solution. Mark – who I know has only been with you some nine months sprang into action.

Thank you so much Q-Park for having in place such an excellent team. And I am most grateful to you. Do please pass on my gratitude to Kyle Allan and Mark for continuing to deliver a high level of customer care.

May I wish you and your colleagues a Very Happy and Peaceful New Year

Q-PARK ST. STEPHENS, HULL

May I just record my thanks to the very friendly and incredibly helpful attendant my family, friends and I had the pleasure of meeting at about 11.15pm last Saturday night.

We went to the payment kiosk, having just walked up the car exit ramp (because we couldn't find the way in from the road outside), and the attendant very helpfully explained how we should have entered. Nothing remotely discourteous or unhelpful - we simply felt that he was genuinely trying to help, so that we did not need to use the ramp next time.

He went on to help us find some toilets - even running after us to catch us up to tell us of a better idea he'd had to find the nearest ones.

We were all very impressed with his pleasantness and helpfulness. I don't know his name, but he left us with an incredibly positive impression of St Stephen's - and, indeed, Hull.

Q-PARK QUEEN ELIZABETH HOSPITAL, BIRMINGHAM

I just wanted to let you know about my experience in one of your car parks last month. On the 5th November 2008 I visited the QE hospital in Birmingham and parked in your multi-storey car park on the left as you enter the site. After spending all day in the PET centre I returned to my car and after paying my parking fee found that it wouldn't start.

I went to the Q-Park lodge on the ground floor where my car was parked and asked one of your staff if I would still be able to get out once the RAC had been to my car. The gentleman told me to hang on ten minutes whilst he got a colleague to cover him and he'd bring the van around and see if it would go off a jump start, before i rang the RAC. I waited and he came around in a van with another member of your staff, they connected their jump leads and the car started.

I just wanted to let you know what exceptional service I had received from your staff which meant me not having to wait around for hours.

Although I did thank them very much on the day I thought that I would let you know about my very positive experience. Sorry that it has taken a month to email you but i went abroad two days after and only returned yesterday.

Q-PARK HANOVER STREET, LIVERPOOL

We used your car park on Hanover St Liverpool this weekend and wish to comment on what a pleasant experience it was. We were staying at 62 castle st hotel and were pleased to find such a clean, bright car park to leave our car in. On Sunday we had to speak to your attendant due to a problem with our ticket and he was a credit to your company being helpful and friendly. We all complain when things go wrong so we wanted to praise your company for giving such good service. We will search out Q parks wherever we go in future.

Thankyou

Q-PARK MUSGROVE PARK HOSPITAL, TAUNTON

Could I pass on my congratulations on the successful launch of the multistory car park at Musgrove. Patients are arriving for their clinic appointments on time and relieved of the stress caused by the former parking difficulties. Patients have enough worries about hospital appointments so to reduce their anxiety in this wayis a big step forward in Customer Care.